Contact Us
This page explains how to contact the Non Gamstop Casino team at handddiamonds.co.uk, what we can help with, and where to go for problems we can't solve. We publish research-based guides to casinos not on GamStop for adult readers in the UK. We are a review site, not a casino, so we can't see or change anything in your casino account.
What you can contact us about
We welcome messages on the following:
- Factual corrections – a bonus term, payment method, limit or licence detail on our pages that looks out of date or wrong.
- Reader feedback – something confusing in a guide, or a topic you would like explained, such as wagering requirements, verification checks or withdrawal limits.
- Your experience with a listed casino – useful context for our research. We treat it as a reader report, not verified evidence.
- Questions about how the site works – see About Us for who we are and how we work.
- Privacy or terms questions – our Terms and Conditions set out how the site may be used.
What we can't do
Being clear about this will save you time.
- We can't reverse, release or speed up a withdrawal. Only the operator can do that.
- We can't act as a go-between in a dispute, and we can't guarantee any outcome.
- We can't reopen a GamStop registration or tell you how to get round one. If you have self-excluded, please respect that decision.
- We can't give legal, financial or personal gambling advice.
How to get the fastest, most useful reply
- Give the page address or the name of the casino you mean.
- Quote the exact wording you are questioning, and say what you think is wrong.
- Say when you saw it. Bonus terms change, and our pages carry a fact-check date, so timing matters.
- Attach a screenshot of the casino's own terms if you can. Leave out passwords, full card numbers and identity documents.
We aim to check reported errors against the operator's current published terms and update the page where the evidence supports it. We can't promise a reply time.
If you have a problem with a casino
Start with the operator's own customer support, and keep copies of chats, emails and transaction records. Then follow the casino's formal complaints procedure, which should be in its terms. Many overseas-licensed sites name an alternative dispute resolution body or their licensing authority. Check that this exists before you deposit. Be aware that a site licensed outside Great Britain isn't regulated by the UK Gambling Commission, so UK complaint routes and protections may not apply.
Common causes of disputes are unfinished identity checks, source-of-funds questions, bonus terms such as maximum bet or cashout caps, and withdrawal limits. Reading these before you play is the best protection.
Support for gambling worries
If gambling is causing you stress or costing more than you can afford, please talk to someone independent. GamCare runs a free, confidential National Gambling Helpline and live chat; check its website for current details. GAMSTOP lets you self-exclude from UK-licensed operators, and blocking software can restrict gambling sites on your devices. Our Responsible Gambling page explains deposit and loss limits, self-exclusion and where to find help.
Gambling should never be treated as a source of income or a way out of money problems. You must be 18 or over to gamble.
Our independence
We may earn commission if you use some links to casinos on this site. That never decides rankings or what we write, and we say so in our reviews. If you think a page reads like advertising rather than research, tell us. You can also browse our main list of non GamStop casinos to see what we cover.
Where casino names come from
The operators we currently list include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. If you spot something wrong about any of them, use the steps above to report it. Advertised offers are the operators' claims, not something we guarantee, so always read the full terms.